Guest Experience Concierge - Part-Time Front Desk

IH Charleston MGMT LLC; Charleston (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

IH Charleston MGMT LLC is seeking a part-time Front Desk/Guest Services associate in Charleston, WV. You will greet guests, manage check-ins and check-outs, and assist with room reservations, requests, and changes.

You will verify payments, activate keys, and communicate property amenities and hours of operation. You will also prepare daily reports and handle wake-up calls, while staying attentive to guest needs and safety procedures.

Qualifications

• Ability to operate a computer and other office equipment.
• Prolonged standing and ability to lift up to 25 pounds occasionally.
• Excellent communication and courteous guest interaction.

Responsibilities

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Activate and file room keys; process guest requests and relay messages.
• Print contingency lists for emergency records and inform guests about property amenities, services, and hours of operation.
• Follow up on outstanding requests from the previous day and ensure issues are resolved.
• Post guest charges and handle payments following cash handling procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Skills

Guest service

Cash handling

Communication

Team collaboration

Problem resolution

Tools

Computer

Job description

IH Charleston MGMT LLC is seeking a part-time Front Desk/Guest Services associate in Charleston, WV. You will greet guests, manage check-ins and check-outs, and assist with room reservations, requests, and changes.

You will verify payments, activate keys, and communicate property amenities and hours of operation. You will also prepare daily reports and handle wake-up calls, while staying attentive to guest needs and safety procedures.