Front Desk-Charleston Marriott Town Center

IH Charleston MGMT LLC; Charleston (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

IH Charleston MGMT LLC is seeking a part-time Front Desk/Guest Services associate in Charleston, WV. You will greet guests, manage check-ins and check-outs, and assist with room reservations, requests, and changes.

You will verify payments, activate keys, and communicate property amenities and hours of operation. You will also prepare daily reports and handle wake-up calls, while staying attentive to guest needs and safety procedures.

Qualifications

• Ability to operate a computer and other office equipment.
• Prolonged standing and ability to lift up to 25 pounds occasionally.
• Excellent communication and courteous guest interaction.

Responsibilities

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Activate and file room keys; process guest requests and relay messages.
• Print contingency lists for emergency records and inform guests about property amenities, services, and hours of operation.
• Follow up on outstanding requests from the previous day and ensure issues are resolved.
• Post guest charges and handle payments following cash handling procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Skills

Guest service

Cash handling

Communication

Team collaboration

Problem resolution

Tools

Computer

Job description

• Location 200 Lee Street East,Charleston, WV, 25301,United States
• Employee Type Non-Exempt - PT
• Required Degree NONE
• Manage Others No

Description

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Core Competencies

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Requirements

• Ability to operate a computer and other office equipment.
• Ability to lift up to 25 pounds occasionally.
• Ability to stand for extended periods.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.