Concierge Floater

Planned Companies; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies seeks a Concierge Floater in Brooklyn, NY to greet tenants and guests, provide directions, and coordinate services. The role emphasizes creating personalized experiences and smooth operations in a residential setting.

You'll manage reservations, help visitors access local attractions, and support mail and access control tasks. This is a full-time, on-site position with an on-call schedule and a focus on customer service excellence.

Qualifications

• 3+ years of customer service experience.
• Warm, welcoming attitude toward everyone.
• Excellent written and verbal communication skills.
• Basic computer skills and comfort with scheduling tools.

Responsibilities

• Greet, announce, and direct tenants, guests, and vendors upon entry.
• Develop relationships with tenants to provide personalized experiences.
• Schedule reservations at restaurants, hotels, and entertainment venues.
• Plan on-site events and coordinate activities.
• Direct access to local entertainment, dining, retail, sports, and tours.
• Document and track mail, deliveries, and vendor services.

Skills

Customer service

Communication

Basic computer skills

Local knowledge

Job description

Planned Companies –Conciierge Floater – Job Description

Summary

Schedule: Monday-Saturday (On Call - 2nd Shift)

Location: Brooklyn, NY

Pay: $20 per hour

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities:

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”