Guest Experience Concierge & Office Events Lead

Jimmy Jazz; Fishers (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

Jimmy Jazz in Fishers, IN seeks a Customer Experience Concierge to deliver premium hospitality, coordinate workplace operations, and support events. You will maintain showroom readiness, handle front desk inquiries, and help ensure a welcoming environment for customers and staff.

From coordinating meetings and visits to assisting with internal communications and presentations, you will contribute to a smooth, engaging office culture aligned with our mission of creating great places to work.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, administrative support, or communications preferred.
• Strong organizational and written/verbal communication skills.
• Proficiency in Microsoft Office; ability to learn additional software.

Responsibilities

• Execute the Customer Experience Playbook to ensure consistency in visitor and employee experiences.
• Maintain showroom and workplace readiness; spaces organized, functional, welcoming, and presentation-ready.
• Answer and manage incoming front desk calls, directing to appropriate team members.
• Coordinate customer visits, meetings, company events, and hospitality arrangements.
• Manage scheduling, meeting setup, catering, visitor logistics, and event technology.
• Coordinate facility concerns and issues with internal teams and external vendors.
• Monitor and maintain office, beverage, hospitality, and facility supply inventories.
• Support internal communications, including company announcements and employee updates.
• Assist with development and coordination of monthly and annual AllStaff presentations.
• Lead FunWorks Committee activities, budgets, communications, and event logistics.
• Coordinate onsite and offsite industry events and initiatives.
• Assist with external marketing efforts, including social media coordination, materials, and event support.
• Receive and distribute mail, process packages, and coordinate courier services.
• Manage company store orders and support fulfillment coordination.
• Partner with departments, vendors, and leadership on special projects and workplace initiatives.

Skills

Organizational skills

Customer service

Communication skills

Multitasking

Professionalism

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Jimmy Jazz in Fishers, IN seeks a Customer Experience Concierge to deliver premium hospitality, coordinate workplace operations, and support events. You will maintain showroom readiness, handle front desk inquiries, and help ensure a welcoming environment for customers and staff.

From coordinating meetings and visits to assisting with internal communications and presentations, you will contribute to a smooth, engaging office culture aligned with our mission of creating great places to work.