Customer Success Manager — Lead Inside Sales & Growth

Jimmy Jazz; Springfield (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Onsite medical clinic

Medical, Dental, 401k

Life Insurance

Paid vacation/holidays

Job summary

Jimmy Jazz is seeking a Customer Success Manager to strengthen relationships, improve account health, and grow revenue within our existing customer base. You will lead the inside sales and customer outreach teams, coordinate onboarding, and ensure successful adoption of our products.

The role requires strong leadership, clear communication, data-driven decisions, and the ability to balance customer outcomes with company goals. Onsite medical clinic benefits support a healthy, engaged team.

Qualifications

• 2+ years of experience leading customer service, customer success, sales, or related teams.
• Experience in customer service, customer success, account management, or a customer-facing role.
• Strong understanding of CRM and building long-term relationships with B2B customers.
• Ability to translate customer needs into solutions and opportunities.
• Experience coaching and developing team members.
• Strong communication, interpersonal, and problem-solving skills.
• Highly organized with ability to manage competing priorities across customers, team members, and internal stakeholders.
• Comfortable with performance metrics and data-driven decision making.
• Ability to balance a strong customer-first approach with measurable business objectives.
• Calm and professional under pressure.

Responsibilities

• Lead, coach, and develop the inside sales and customer outreach teams, setting goals, monitoring performance, and providing ongoing feedback.
• Establish and track customer account health, engagement, satisfaction, and VOC metrics.
• Build and maintain relationships with security dealers and integrators while proactively addressing customer needs.
• Identify and execute cross-selling and upselling opportunities to grow existing customer relationships and business.
• Develop leads and sales opportunities from existing customers and support inside sales initiatives.
• Manage and grow designated house accounts through proactive engagement and relationship-building.
• Support new customer onboarding and coordinate customer support, technical assistance, and training as needed.
• Develop and improve customer outreach, account management, and inside sales processes to increase engagement and effectiveness.
• Analyze customer and team performance data, identify trends and opportunities, and communicate results to leadership.

Job description

Jimmy Jazz is seeking a Customer Success Manager to strengthen relationships, improve account health, and grow revenue within our existing customer base. You will lead the inside sales and customer outreach teams, coordinate onboarding, and ensure successful adoption of our products.

The role requires strong leadership, clear communication, data-driven decisions, and the ability to balance customer outcomes with company goals. Onsite medical clinic benefits support a healthy, engaged team.