Restaurant Concierge & Guest Services Host

Meadowood-Napa-Valley; St. Helena (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Vacation

Sick pay

Referral program

Daily employee meals

Uniforms

Job summary

Meadowood Napa Valley is seeking a welcoming, articulate Restaurant Concierge to handle reservations, guest communications, and community outreach. You will train Guest Services staff and uphold Meadowood’s premium hospitality culture in a role centered on service excellence and data-driven guest relations.

Responsibilities include addressing guest inquiries, maintaining guest history, and coordinating amenities, with emphasis on warm hospitality and team collaboration within a luxurious setting.

Qualifications

• Demonstrated guest/customer service skills.
• Articulate and able to communicate clearly in English.
• Strong interpersonal and written communication abilities.

Responsibilities

• Address callers in a warm, hospitable tone and provide information.
• Act as Restaurant Concierge: perform community outreach.
• Assist in training Guest Services staff and be a Meadowood culture ambassador.
• Maintain detailed guest history and coordinate guest amenities.

Skills

Guest service

Articulate

Interpersonal skills

Communication skills

Problem solving

Organization

MS Office

PMS systems

Intranet savvy

Team oriented

Under pressure

Tools

Open Table

Microsoft Office

Visual One

Job description

Meadowood Napa Valley is seeking a welcoming, articulate Restaurant Concierge to handle reservations, guest communications, and community outreach. You will train Guest Services staff and uphold Meadowood’s premium hospitality culture in a role centered on service excellence and data-driven guest relations.

Responsibilities include addressing guest inquiries, maintaining guest history, and coordinating amenities, with emphasis on warm hospitality and team collaboration within a luxurious setting.