Guest Experience Concierge – Maui Eco-Retreat & Farm

Hale Akua Garden Farm & Eco-Retreat; Haiku (HI); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

PTO: Vacation Days, Sick Days, Holiday

Access to pool, sauna

Job summary

Hale Akua Garden Farm & Eco Retreat Center in Maui is hiring a Guest Services Executive. You will welcome guests, handle check-ins/outs, answer inquiries, coordinate bookings, and provide property tours and concierge services within a busy retreat environment.

The role requires strong communication, organization, and a hospitality mindset, with training available in compassionate communication (NVC) and room for growth. A car and valid license are expected.

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented, highly organized and customer-centric.
• Proficient with Zoom, Slack, Outlook, Google Drive, MS Office.
• Able to learn Retreat Guru PMS quickly.
• Good at inspiring and motivating teams.
• Capable of managing multiple tasks and projects.

Responsibilities

• Answer incoming calls, forward voicemails, and provide retreat information and pricing to guests.
• Monitor Slack, email, and platform inbox; respond to inquiries from guests, retreat leaders, vendors and staff.
• Handle check-ins, payments, and daily check-in/checkout processes; communicate house rules.
• Assist guests with bookings, tours, and concierge requests; offer property orientation and activity recommendations.
• Learn Hale Akua lodging facilities and explain how to use amenities to guests.
• Prepare daily work logs and participate in weekly check-ins with supervisor.
• Manage bookings from OTA channels and coordinate with sales and events teams.

Skills

Communication skills

Detail-oriented

Organizational skills

Customer focus

Multi-tasking

Relationship building

Tools

Zoom

Slack

Outlook

Google Drive

MS Office

Excel

Word

Retreat Guru PMS

Job description

Hale Akua Garden Farm & Eco Retreat Center in Maui is hiring a Guest Services Executive. You will welcome guests, handle check-ins/outs, answer inquiries, coordinate bookings, and provide property tours and concierge services within a busy retreat environment.

The role requires strong communication, organization, and a hospitality mindset, with training available in compassionate communication (NVC) and room for growth. A car and valid license are expected.