Retreat Program Sales Executive

Hale Akua Garden Farm; Haiku (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Pool and sauna access

Performance bonuses

Yoga room opportunities

Job summary

Hale Akua Garden Farm & Eco Retreat Center on Maui seeks an enthusiastic Retreat Programs Executive to develop and foster business through proactive sales, telemarketing, appointment calls and property tours of the retreat center.

You will coordinate with housekeeping, maintenance and support staff to ensure rooms and venues meet a high standard of service, while expanding partnerships with retreat leaders internationally.

Qualifications

• Graduate with a Bachelors degree.
• Excellent written and verbal communication skills.
• Strong relationship-building abilities and customer-centric focus.
• Detail-oriented, highly organized with initiative.
• Proficient in Zoom, Slack, Outlook, Google Drive, MS Office, Excel and Word.
• Able to learn Retreat Guru PMS for daily retreat management.
• Ability to inspire, motivate, and build strategic relationships.
• Experience managing multiple projects and multitasking.
• Must currently live in Hawaii and be willing to relocate to Maui.

Responsibilities

• Be a concierge for retreat leaders; plan, organize and execute retreats from start to finish.
• Give property tours to potential retreat leaders; answer questions about lodging and venues.
• Explain Hale Akua facilities to retreat leaders and how to use them.
• Coordinate with housekeeping, maintenance, and support staff to ensure rooms meet high service standards.
• Develop partnerships with retreat groups and teachers internationally to expand offerings.
• Handle retreat inquiries via website and phone; provide excellent customer support with prompt follow-ups (within 24 hours).
• Prospect new relationships with retreat leaders across Hawaii and the mainland; cold calling as needed.
• Assist with bookings: proposals, contracts, customer correspondence, accounting in Retreat Guru PMS.
• Aim to maximize revenues to hit quarterly and yearly targets.
• Assist other guest services staff with daily tasks like check-ins/outs and guest service.
• Listen to customers' needs and maintain high level of service per Hale Akua standards.

Skills

Communication skills

Relationship building

Organizational skills

Customer service

Problem solving

Education

Bachelor's degree

Tools

Zoom

Slack

Outlook

Google Drive

MS Office

Excel

Word

Job description

Hale Akua is a 501(c)(3) non-profit wellness & education eco-retreat center located in the heart

of lush Hawaiian tropical rainforest on Maui’s north shore. Hale Akua Garden Farm & Eco-

Retreat Center is a magical and idyllic place created and designed to provide a natural and

supportive environment for groups, couples and individuals to relax, renew, and restore well-

being. Our Maui Eco-Retreat offers fresh farm education, retreat hosting facilities

accommodation and organic produce. Our Hale Akua Garden Farm & Eco-Retreat Center

Mission is to provide a beautiful environment for healing, rejuvenation, personal growth and

inner peace. We invite you to connect more deeply with the earth and in so doing to deepen

your connection with nature and with the very ground of your own being. It is so easy to do this

in a gorgeous environment with spectacular views, very clean ion-filled ocean air and lush,

organic fields and gardens. Through programs created, sponsored and hosted by the retreat

center, spiritual seekers have presented the opportunity for your body’s healthy food

nourishment, personal healing and the atmosphere to strengthen and motivate one’s growth

toward spiritual wholeness.

We are looking for an enthusiastic Retreat Programs Executive to join the Hale Akua Garden

Farm & Eco Retreat Center, responsible to develop and foster business through pro-active

and reactive sales, telemarketing, appointment calls and property tours of the retreat center.

Also develops strategic action plans for Hale Akua to drive measurable, incremental retreat

sales revenue.

JOB RESPONSIBILITIES

• Be a concierge for retreat leaders considering Hale Akua for hosting their group retreat. Work with the retreat leaders creatively and plan, organize and execute everything necessary for retreats and programs from start to finish.
• Take potential retreat leaders on property tours for their upcoming retreats and answer any questions they might have in regards to the lodging and venue facilities.
• Learn and understand about Hale Akua lodging and venue facilities and be able to clearly explain about the facilities to retreat leaders how they can best utilize Hale Akua amenities for their specific needs.
• Coordinates with the housekeeping organizer, maintenance team, and other support staff, to ensure rooms and property is ready for a high standard of service that also reflects the hospitality of Hale Akua.
• Actively explores, cultivates and grows relationships with retreat groups and teachers internationally in order to create partnerships and expand offerings.
• Handles retreat inquiries coming through the website and over the phone as part of reactive sales. Provides retreat leaders with excellent customer support while ensuring proper follow ups on all sales inquiries. Closely following up on all retreat inquiries within a 24-hour response time.
• Identifies and cultivates new relationships with retreat leaders and organizations across Hawaii and mainland as part of active sales. Enhance exposure to Hale Akua retreat facilities among key audiences to potentially host retreats with us. Requires sales prospecting cold calling.
• Executes and supports the operational aspects of business booked (e.g. generating proposal, writing contract, customer correspondence,
• Performing all necessary accounting functions on Retreat Guru PMS including but not limited to adding charges on guest statements, taking payments, moving transactions and final reconciliation to ensure final payments match contracted amounts.
• To be fully aware of maximizing revenues to help Hale Akua reach its quarterly and yearly retreat sales targets
• Assist other guest services staff member with other daily responsibilities such as check-ins, check-outs, guest service etc. whenever necessary.
• Knows how to listen to customer’s needs and responsible for maintaining a consistently high level of customer service as outlined by Hale Akua

1. Graduate with a Bachelors degree
2. Excellent written and verbal communication skills.
3. Highly developed relationship skills,including the ability to see and appreciate other points of view.
4. Detail-oriented, highly organized, customer-centric and resourceful with ability to prioritize, problem solve and take initiative.
5. Adept in the use of Zoom, Slack, Outlook, Google Drive, MS Office, particularly Excel andWord, and web-interface systems.
6. Able to quickly learn and adapt to Retreat Guru property management system for daily retreat management.
7. Ability to inspire and motivate, as well as to collaborate and build strategic relationships.
8. Demonstrated ability to manage multiple projects simultaneously and able to switchgear and work on and off computer as and when needed.
9. Currently needs to be living in Hawaii and be willing to re-locate to Maui if not already on island

$20 - $25 per hour (Salary as per experience. Paid Time Off - Includes paid vacation, holidays and sick days. Use of salt water pool, hot tub and sauna facilities after work hours when not busy with guests. Good performance related bonuses too. Opportunities for staff who teach their own classes are possible in our yoga room when that is not being booked by guests.