Guest Experience Concierge — Eco Retreat

Hale Akua Garden Farm; Haiku (HI); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Pool access (saltwater)/Spa facilities

Job summary

Hale Akua Garden Farm & Eco-Retreat Center is a welcoming retreat venue and organic farm in Hawaii. We seek a Guest Services Executive to enhance guest experiences by coordinating check-in/out, answering inquiries, and guiding guests with property facilities and local activities.

The role emphasizes high-quality customer service, daily log maintenance, and collaboration with the retreat team to support events and guest comfort.

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented, highly organized, customer-centric and resourceful.

Responsibilities

• Answer incoming calls and forward voicemails with details about rooms, pricing and facilities.
• Greet and welcome guests; perform check-in/check-out and assist with reservations.
• Monitor emails, Slack and platform inboxes; coordinate with staff to address guest requests and issues.
• Provide concierge-level information about Maui activities, restaurants and property amenities.
• Maintain daily work logs and participate in weekly supervisor check-ins.
• Handle bookings from OTA channels and transfer bookings between systems as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Office software

Tools

Slack

Outlook

Zoom

Google Drive

Job description

Hale Akua Garden Farm & Eco-Retreat Center is a welcoming retreat venue and organic farm in Hawaii. We seek a Guest Services Executive to enhance guest experiences by coordinating check-in/out, answering inquiries, and guiding guests with property facilities and local activities.

The role emphasizes high-quality customer service, daily log maintenance, and collaboration with the retreat team to support events and guest comfort.