Maui Spa Experience Concierge

Accor; Wailea-Makena (HI); On-site; USD 31,000 - 45,000; Full time

Job summary

Fairmont Kea Lani on Maui seeks an Experience Coordinator in its luxury spa. You will warmly greet guests, escort them to appointments, and guide them through their spa journey, delivering on our mission of turning moments into memories.

You will schedule treatments, process payments, maintain a spotless, welcoming space, provide facility information, and support reception. Aloha spirit, flexibility with shifting schedules, and hospitality or spa experience are assets.

Qualifications

• High School diploma or equivalent or vocational training.
• Graduate from an accredited school of aesthetics is an asset.
• Experience in the hospitality/spa industry is an asset.
• CPR/First Aid is an asset.

Responsibilities

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; answering guest inquiries and channel to appropriate person for assistance if necessary.
• Escort guests to appointments and around spa, providing tours as required.
• Assist Guests with use of lounge facilities (Ex: experience showers, heated bench, etc).
• Provide information and literature about the facility in person, via phone and email.
• Schedule treatments using spa software and other Computer applications as needed for operations.
• Clerical duties: filing, creating sales kits, site inspections and other office needs.
• Ensure smooth operation of reception.
• Maintain the facility in peak sanitary condition at all times.

Education

High School diploma or equivalent

Graduate from an accredited school of aesthetics

Job description

Fairmont Kea Lani on Maui seeks an Experience Coordinator in its luxury spa. You will warmly greet guests, escort them to appointments, and guide them through their spa journey, delivering on our mission of turning moments into memories.

You will schedule treatments, process payments, maintain a spotless, welcoming space, provide facility information, and support reception. Aloha spirit, flexibility with shifting schedules, and hospitality or spa experience are assets.