Luxury Front Desk Agent: Elevate Guest Experience in NYC

Seminole Hard Rock; New York (NY); On-site; USD 2,800 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Employee perks

Job summary

Hard Rock Hotel New York in Midtown Manhattan is seeking a Guest Services Agent to deliver a luxury guest experience from arrival to departure. You will warmly welcome guests, manage front desk operations, and resolve concerns to exceed expectations.

Collaborating with Housekeeping, Concierge, Security, and Leadership, you will ensure accurate profiles, reservations, and billing while providing local recommendations and maintaining Hard Rock brand standards.

Qualifications

• Anticipate guest needs and act with intention.
• Deliver service that is polished and personal.
• Own every detail of the guest journey.
• Thrive in a fast-paced, guest-focused environment.
• Be detail-oriented, organized, and adaptable.
• Communicate clearly with guests and team members.
• Contribute to a collaborative, energized, high-performing culture.

Responsibilities

• Welcome guests, manage front desk operations, and resolve issues.
• Greet guests professionally and handle check-in/check-out accurately.
• Collaborate with Housekeeping, Engineering, Concierge, Security, and Leadership teams to support service delivery.
• Provide local recommendations and uphold brand standards.

Job description

Hard Rock Hotel New York in Midtown Manhattan is seeking a Guest Services Agent to deliver a luxury guest experience from arrival to departure. You will warmly welcome guests, manage front desk operations, and resolve concerns to exceed expectations.

Collaborating with Housekeeping, Concierge, Security, and Leadership, you will ensure accurate profiles, reservations, and billing while providing local recommendations and maintaining Hard Rock brand standards.