Front Desk Agent - Hotel Operations

Seminole Hard Rock; New York (NY); Sur place; USD 2 800 - 69 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Employee perks

Résumé du poste

Hard Rock Hotel New York in Midtown Manhattan is seeking a Guest Services Agent to deliver a luxury guest experience from arrival to departure. You will warmly welcome guests, manage front desk operations, and resolve concerns to exceed expectations.

Collaborating with Housekeeping, Concierge, Security, and Leadership, you will ensure accurate profiles, reservations, and billing while providing local recommendations and maintaining Hard Rock brand standards.

Qualifications

• Anticipate guest needs and act with intention.
• Deliver service that is polished and personal.
• Own every detail of the guest journey.
• Thrive in a fast-paced, guest-focused environment.
• Be detail-oriented, organized, and adaptable.
• Communicate clearly with guests and team members.
• Contribute to a collaborative, energized, high-performing culture.

Responsabilités

• Welcome guests, manage front desk operations, and resolve issues.
• Greet guests professionally and handle check-in/check-out accurately.
• Collaborate with Housekeeping, Engineering, Concierge, Security, and Leadership teams to support service delivery.
• Provide local recommendations and uphold brand standards.

Description du poste

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination-it is a stage where music, design, and service come together to create unforgettable moments.

THE ROLE

We are seeking a Guest Services Agent to join our team.

This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality.

The Guest Services Agent is responsible for creating exceptional first and last impressions by welcoming guests, managing front desk operations, and serving as a trusted resource throughout the guest journey. This position plays a key role in ensuring guest satisfaction, resolving concerns, and delivering service that exceeds expectations.

WHAT YOU WILL ROCK

In this role, you will lead the delivery of outstanding guest service with a strong focus on warmth, efficiency, and attention to detail. You will serve as a key ambassador of the Hard Rock Hotel New York experience by creating welcoming, polished, and memorable interactions from the moment guests arrive through departure.

You will greet guests with professionalism, enthusiasm, and authenticity, ensuring all check-in and check-out procedures are completed accurately and efficiently. Acting as the primary point of contact for guest questions, requests, and concerns, you will anticipate guest needs and personalize service whenever possible to enhance the overall experience, while resolving issues promptly and maintaining a calm, service-driven approach.

With a strong attention to detail, you will ensure guest profiles, reservations, and billing information are accurate and complete. You will collaborate closely with Housekeeping, Engineering, Concierge, Security, and Leadership teams to support seamless service delivery and the timely resolution of guest needs.

You will maintain a strong working knowledge of hotel amenities, services, and local attractions in order to provide thoughtful recommendations and guidance. Throughout all interactions, you will uphold Hard Rock brand standards, fostering guest loyalty by consistently exceeding expectations through exceptional service.

All responsibilities are executed with a commitment to consistency, professionalism, and elevated service standards.

WHAT YOU BRING, THE HARD ROCK STANDARD

• You anticipate guest needs and act with intention
• You deliver service that is both polished and personal
• You take ownership of every detail of the guest journey
• You thrive in a fast-paced, guest-focused environment
• You are detail-oriented, organized, and adaptable
• You communicate clearly and confidently with guests and team members
• You contribute positively to a collaborative, energized, and high-performing culture

COMPENSATION & BENEFITS

This is an hourly, union, non-exempt role

We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks

Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws

Applicants must be authorized to work in the United States

Pay Range

$2 - $50/