Luxury Front Desk Agent — Guest Services Leader

Seminole Hard Rock Hotel & Casino; New York (NY); Sur place; USD 2 800 - 69 000; Temps partiel

Avantages offerts par ce poste

Medical

Dental

Vision

Paid time off

Retirement savings

Employee perks

Résumé du poste

Seminole Hard Rock Hotel & Casino in New York seeks a Guest Services Agent to deliver a high-touch, luxury guest experience. You will welcome guests, manage front desk operations, and be a trusted resource throughout the guest journey, resolving concerns and delivering service that exceeds expectations.

You will greet guests with professionalism, uphold brand standards, and collaborate with housekeeping, engineering, concierge, security, and leadership to ensure seamless service delivery and

Qualifications

• Experience in luxury hospitality or guest services preferred.
• Strong communication and problem-solving skills.
• Ability to greet guests warmly and handle requests with professionalism.

Responsabilités

• Greet guests and assist with Check-in and Check-out procedures.
• Manage front desk operations and guest requests with efficiency and courtesy.
• Serve as a trusted resource throughout the guest journey and resolve concerns promptly.

Connaissances

Guest service

Front desk

Communication

Description du poste

Seminole Hard Rock Hotel & Casino in New York seeks a Guest Services Agent to deliver a high-touch, luxury guest experience. You will welcome guests, manage front desk operations, and be a trusted resource throughout the guest journey, resolving concerns and delivering service that exceeds expectations.

You will greet guests with professionalism, uphold brand standards, and collaborate with housekeeping, engineering, concierge, security, and leadership to ensure seamless service delivery and