Guest Experience Concierge - Luxury Front Desk

The-Townsend-Hotel; Birmingham (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Success Coach every Thursday

50% off restaurant bill for up to six

401(k)

Discounted Bus Passes

PTO Program

& so much more!

Job summary

The Townsend Hotel in Birmingham, MI seeks a front desk agent to manage guest services, reservations, concierge duties, and host/hostess support. You will greet guests, handle check-in/out, and coordinate with departments to ensure a seamless stay.

A strong knowledge of Opera Cloud PMS and OpenTable is preferred, along with excellent communication, up-selling, and local-area expertise. Benefits include coaching, dining discounts, 401(k), PTO, and more.

Qualifications

• Front desk experience in hospitality preferred.
• Strong guest service and communication skills.
• Proficient in hotel software including Opera Cloud PMS.
• Able to up-sell and manage reservations.

Responsibilities

• Provide guest services, reservations, concierge, and host/hostess support.
• Handle check-in/out procedures and direct incoming calls.
• Make restaurant reservations and local recommendations.
• Knowledge of Opera Cloud PMS and OpenTable.

Skills

Guest services

Reservations

Concierge

Telephone handling

OpenTable knowledge

Education

High school diploma or equivalent

Associate's or Bachelor's in Hospitality Management or Business

Tools

Opera Cloud PMS

OpenTable

Alice Hospitality

Microsoft Excel

Microsoft Word

Job description

The Townsend Hotel in Birmingham, MI seeks a front desk agent to manage guest services, reservations, concierge duties, and host/hostess support. You will greet guests, handle check-in/out, and coordinate with departments to ensure a seamless stay.

A strong knowledge of Opera Cloud PMS and OpenTable is preferred, along with excellent communication, up-selling, and local-area expertise. Benefits include coaching, dining discounts, 401(k), PTO, and more.