Front Desk Guest Experience Lead

Loews Hotels & Co; Miami Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid sick days, vacation, holidays

Paid bereavement

Training & development opportunities

Tuition reimbursement

Pet insurance

Complimentary meals in Team Member Caf

Team member hotel rates & discounts

Eligibility-based benefits

Job summary

Loews Miami Beach Hotel is seeking a warm, professional Front Office Agent to greet guests, manage check-in/check-out, and promote hotel services. You will excel in a fast-paced, guest-centric environment, delivering memorable experiences from arrival to departure.

Ideal candidates bring guest service experience in hospitality, strong communication, and attention to detail, with flexibility to work weekends/evenings. Join a team that values belonging and guest satisfaction.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with Opera PMS preferred.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Clear communication

Problem solving

Team player

Detail oriented

Tools

Opera System

Job description

Loews Miami Beach Hotel is seeking a warm, professional Front Office Agent to greet guests, manage check-in/check-out, and promote hotel services. You will excel in a fast-paced, guest-centric environment, delivering memorable experiences from arrival to departure.

Ideal candidates bring guest service experience in hospitality, strong communication, and attention to detail, with flexibility to work weekends/evenings. Join a team that values belonging and guest satisfaction.