Front Desk Agent - Luxury Guest Experience

1-Hotels-5; Miami Beach (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Starwood Hotels in Miami Beach is seeking a warm, welcoming Front Desk Agent to ensure that every guest’s arrival, stay, and departure are relaxed and effortless. You will greet guests, handle check-in/check-out, and coordinate with rooms to deliver a seamless experience.

The ideal candidate has at least 1 year of guest service experience, is a team player, and is flexible for a 24-hour operation; speaking a second language is a plus.

Qualifications

• Minimum 1 year of guest service experience.
• Ability to speak a second language is a plus.
• Willingness to work in a 24-hour operation.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Provide impeccable service and resolve guest needs promptly.
• Collaborate with team to ensure smooth front desk operations.

Skills

Customer service

Team player

Multi-tasking

Attention to detail

Second language (plus)

Job description

Starwood Hotels in Miami Beach is seeking a warm, welcoming Front Desk Agent to ensure that every guest’s arrival, stay, and departure are relaxed and effortless. You will greet guests, handle check-in/check-out, and coordinate with rooms to deliver a seamless experience.

The ideal candidate has at least 1 year of guest service experience, is a team player, and is flexible for a 24-hour operation; speaking a second language is a plus.