Guest Experience Concierge: Local Tips & Reservations

Plazahotelelpaso; Groton (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

HHM Hotels is seeking a Concierge to warmly greet guests, anticipate needs, and coordinate hotel services with a focus on memorable experiences.

The role emphasizes knowledge of local attractions, event tickets, and dining reservations, while supporting front desk operations during busy periods. Excellent customer service and familiarity with the community are required to deliver outstanding hospitality.

Qualifications

• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Responsibilities

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements and dining reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Carry out unusual requests and assist with special guest needs.
• Support front desk operations during peak check-in/check-out periods.
• Help monitor guest satisfaction and contribute to service excellence.

Skills

Customer service

Guest relations

Communication

Education

High School diploma

Job description

HHM Hotels is seeking a Concierge to warmly greet guests, anticipate needs, and coordinate hotel services with a focus on memorable experiences.

The role emphasizes knowledge of local attractions, event tickets, and dining reservations, while supporting front desk operations during busy periods. Excellent customer service and familiarity with the community are required to deliver outstanding hospitality.