Concierge - Guest Experience & Local Insights

Highgate; New Orleans (LA); On-site; USD 19,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Concierge to greet guests, share local recommendations, and provide directions and reservations within the hotel environment. You will be the first point of contact, delivering excellent service and accurate information to ensure a memorable stay.

The role requires strong time management, clear communication, and a warm, professional demeanor. Experience in hospitality and the ability to multitask in a fast-paced setting are essential for success.

Qualifications

• Strong time management and prioritization abilities.
• Excellent communication, written and verbal, with guests and staff.
• Proven multitasking skills in a fast-paced hotel lobby environment.
• Strong customer-service orientation and friendly demeanor.
• Ability to listen carefully and resolve guest questions and concerns.

Responsibilities

• Greet guests and provide current information about local area, attractions and events.
• Maintain up-to-date listings of local attractions and services; assist with reservations.
• Provide hours of operations for hotel outlets and directions as required.
• Assist front desk and guest services in handling guest requests and packages.
• Maintain lobby areas and lobby reader board; ensure cleanliness and order.

Skills

Time management

Multitasking

Communication skills

Customer service

Listening skills

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a Concierge to greet guests, share local recommendations, and provide directions and reservations within the hotel environment. You will be the first point of contact, delivering excellent service and accurate information to ensure a memorable stay.

The role requires strong time management, clear communication, and a warm, professional demeanor. Experience in hospitality and the ability to multitask in a fast-paced setting are essential for success.