Guest Concierge — Hospitality & Reservations Expert

Auberge; Washington (CT); On-site; USD 24,796 - 34,440; Full time

Job summary

MFI Operations LLC is seeking a friendly Concierge to assist guests with inquiries, reservations, and recommendations to enhance their stay. You will greet guests, handle dining and transportation arrangements, and offer local activity suggestions to ensure a memorable visit.

The ideal candidate has strong communication skills, knowledge of local attractions, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and the ability to multitask.
• Proficiency in Microsoft Office and reservation management software.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Handle guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a neat and organized concierge desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction

Skills

Customer service

Communication

Multitasking

Reservation coordination

Microsoft Office

Flexible availability

Tools

Reservation management software

Microsoft Office

Job description

MFI Operations LLC is seeking a friendly Concierge to assist guests with inquiries, reservations, and recommendations to enhance their stay. You will greet guests, handle dining and transportation arrangements, and offer local activity suggestions to ensure a memorable visit.

The ideal candidate has strong communication skills, knowledge of local attractions, and the ability to multitask in a fast-paced hospitality environment.