Guest Experience Concierge — Local Attractions & Reservations

Mayflower Inn & Spa, Auberge Collection; Washington (CT); On-site; USD 32,000 - 46,000; Full time

Job summary

A concierge role is available at MFI Operations LLC to assist guests with inquiries, reservations, and recommendations to enhance their stay. You will greet guests, coordinate dining and transport, and provide local guidance.

The position requires strong communication, organizational skills, and a passion for hospitality, with flexibility to work evenings, weekends, and holidays in a hotel setting.

Qualifications

• Experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational ability and multitasking.
• Proficiency with reservation systems and Microsoft Office.

Responsibilities

• Greet guests and inform them about hotel amenities and services.
• Assist with restaurant reservations, transport, and local attractions.
• Provide dining, shopping, and entertainment recommendations.
• Handle inquiries and resolve issues promptly and professionally.
• Maintain a tidy concierge desk and lobby area.
• Collaborate with hotel departments to ensure guest satisfaction.

Skills

Customer service

Hospitality experience

Communication skills

Local knowledge

Reservation software

Tools

Reservation software

Job description

A concierge role is available at MFI Operations LLC to assist guests with inquiries, reservations, and recommendations to enhance their stay. You will greet guests, coordinate dining and transport, and provide local guidance.

The position requires strong communication, organizational skills, and a passion for hospitality, with flexibility to work evenings, weekends, and holidays in a hotel setting.