Guest Experience Concierge — Local Explorer

HHM Hotels; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

HHM Hotels seeks a friendly Concierge to warmly welcome guests, anticipate needs, coordinate hotel services, and arrange local dining, tickets, travel plans, and special requests.

You will work across shifts, including weekends and holidays, with a focus on delivering outstanding guest experiences and exceeding satisfaction scores. A high school diploma and prior customer service exposure are required, with knowledge of the local community a plus.

Qualifications

• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Responsibilities

• Greet and assist guests with information and arrangements.
• Provide information about local attractions and events.
• Make travel and dining reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Carry out unusual requests and run errands.
• Work as a Guest Service Agent during staffing shortages or peak check-in/out periods.
• Monitor guest satisfaction scores and strive to improve overall guest satisfaction.

Skills

Customer service

Local knowledge

Communication

Education

High school diploma or equivalent

Job description

HHM Hotels seeks a friendly Concierge to warmly welcome guests, anticipate needs, coordinate hotel services, and arrange local dining, tickets, travel plans, and special requests.

You will work across shifts, including weekends and holidays, with a focus on delivering outstanding guest experiences and exceeding satisfaction scores. A high school diploma and prior customer service exposure are required, with knowledge of the local community a plus.