Guest Experience Concierge - Local Expert in Personalization

Omni Hotels; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Omni Hotels in Fort Lauderdale is seeking a Concierge to create memorable guest experiences by assisting with reservations, recommendations, and personalized services, ensuring guests feel welcomed and valued.

You will leverage local knowledge of dining, attractions, and events, coordinate bookings via OPERA system, liaise with departments, and uphold standards of excellence with warmth and professionalism.

Qualifications

• Minimum 1 year of direct customer service experience.
• Strong verbal and written English communication skills.

Responsibilities

• Provide restaurant and activity recommendations based on guest preferences.
• Assist with reservations, theatre tickets, tours, and transportation.
• Coordinate guest requests with Housekeeping and other hotel outlets.
• Ensure timely delivery of parcels and special deliveries to rooms.
• Maintain knowledge of hotel services, hours, and amenities.
• Communicate guest information promptly to relevant departments.

Skills

Customer service

Local knowledge

Communication skills

Multitasking

Professionalism

Tools

OPERA system

Job description

Omni Hotels in Fort Lauderdale is seeking a Concierge to create memorable guest experiences by assisting with reservations, recommendations, and personalized services, ensuring guests feel welcomed and valued.

You will leverage local knowledge of dining, attractions, and events, coordinate bookings via OPERA system, liaise with departments, and uphold standards of excellence with warmth and professionalism.