Overnight Bellperson & Guest Concierge

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Omni Fort Lauderdale Hotel seeks a friendly and proactive guest services associate to welcome and assist guests throughout their stay. You will engage with guests in the lobby, greet them warmly, and help meet dining, transportation, and activity requests to exceed expectations.

The role requires strong customer service, clear communication, and the ability to work varied shifts, including weekends and holidays.

Qualifications

• Excellent customer service, communication, and problem-solving skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.
• Prior customer service experience required, preferably in hotels.

Responsibilities

• Engage with guests in a friendly, courteous manner from arrival through check-out.
• Greet guests by name when possible and assist with needs to exceed expectations.
• Assist with reservations for restaurants, transportation, and tickets as needed.
• Ensure timely handling of luggage, parcels, and guest requests.
• Maintain clean public areas and assist in coordinating VIP arrivals.

Skills

Customer service

Communication

Problem-solving

Professional appearance

Shift flexibility

Job description

Omni Fort Lauderdale Hotel seeks a friendly and proactive guest services associate to welcome and assist guests throughout their stay. You will engage with guests in the lobby, greet them warmly, and help meet dining, transportation, and activity requests to exceed expectations.

The role requires strong customer service, clear communication, and the ability to work varied shifts, including weekends and holidays.