Guest Experience Concierge — City & Hotel Insider

Omni Hotels & Resorts

Fort Lauderdale (FL)

On-site

USD 28,000 - 42,000

Full time

2 days ago

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Job summary

Omni Fort Lauderdale Hotel invites a courteous Concierge to elevate guest experiences. You will assist with reservations, provide personalized recommendations, and coordinate requests with hotel outlets and partners.

The role requires strong communication, a welcoming demeanor, and a commitment to professional service aligned with Omni standards. Daily duties include guiding guests to activities, managing bookings, and ensuring timely deliveries while collaborating with Housekeeping and other

Qualifications

Minimum of 1 year of direct customer service experience required.
Developed knowledge of the surrounding area, including restaurants, cultural attractions, entertainment, shopping, and tourist destinations, is required.
Previous hotel front office or guest services experience is strongly preferred.

Responsibilities

Be fully acquainted with key points of interest in the city and surrounding area.
Maintain knowledge of restaurants, attractions, and venues to provide personalized recommendations.
Arrange and confirm bookings such as airline tickets, transportation, tours, and other guest requests.
Assist with restaurant reservations, limousine services, and other guest needs.
Ensure timely delivery of parcels, mail, and special deliveries to guest rooms.
Partner with Housekeeping to maintain a clean, welcoming lobby and public spaces.
Communicate guest information and preferences to appropriate departments.
Promote and recommend on-site hotel outlets and amenities to guests.