Guest Experience Concierge - Pre-Arrival & Experiences

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

The Omni Fort Lauderdale Hotel is seeking a Guest Experience Planner to be the first point of contact for guests prior to arrival, coordinating reservations, activities, and personalized services to ensure a seamless and memorable stay. You will proactively connect with guests to介绍 hotel services, enhance the guest experience, and drive loyalty, while maintaining knowledge of all services and pricing.

Strong English communication and at least 1 year of customer service experience are required;

Qualifications

• Minimum of 1 year of direct customer service experience.
• Front office or guest services experience preferred.
• Strong organizational and communication skills for a fast-paced environment.
• Ability to upsell guest experiences and manage multiple requests.

Responsibilities

• Coordinate and proactively sell guest experiences prior to arrival.
• Create and coordinate special packages to enhance guest experience.
• Communicate guest preferences and requests to relevant departments.
• Maintain knowledge of hotel services, prices, and hours of operation.
• Upsell higher-tier rooms and enroll guests in the loyalty program.
• Maintain accurate records of reservations for revenue tracking.

Skills

Customer service

Front desk experience

Organizational skills

Verbal and written communication

OPERA system knowledge

Tools

OPERA system

Job description

The Omni Fort Lauderdale Hotel is seeking a Guest Experience Planner to be the first point of contact for guests prior to arrival, coordinating reservations, activities, and personalized services to ensure a seamless and memorable stay. You will proactively connect with guests to介绍 hotel services, enhance the guest experience, and drive loyalty, while maintaining knowledge of all services and pricing.

Strong English communication and at least 1 year of customer service experience are required;