Guest Services Bellperson

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Fort Lauderdale Hotel in Fort Lauderdale, FL is seeking a courteous Guest Services / Bell Attendant to welcome guests and assist with luggage, directions, and reservations throughout their stay.

You\'ll greet guests, help with parking, arrange taxis and restaurant bookings, and coordinate with front desk and other departments to ensure a seamless experience. The role requires flexibility including weekends and holidays, with a strong emphasis on service recovery and guest satisfaction.

Qualifications

• Excellent customer service, communication, and problem-solving skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.
• Prior customer service experience required, preferably in hotels.

Responsibilities

• Use friendly and appropriate expressions when engaging guests; engage in conversation with as many guests as possible.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
• Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
• Store luggage according to hotel policies and procedures; assist, retrieve and load luggage and guests items.
• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests and taxi/shuttle scheduling as needed.

Skills

Customer service

Communication skills

Professional appearance

Problem-solving

Job description

Omni Fort Lauderdale Hotel in Fort Lauderdale, FL is seeking a courteous Guest Services / Bell Attendant to welcome guests and assist with luggage, directions, and reservations throughout their stay.

You\'ll greet guests, help with parking, arrange taxis and restaurant bookings, and coordinate with front desk and other departments to ensure a seamless experience. The role requires flexibility including weekends and holidays, with a strong emphasis on service recovery and guest satisfaction.