Guest Experience Concierge — Lobby & Welcome Host

Soho House & Co.; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career development

Global benefits

Team meals

Training opportunities

Job summary

Soho House & Co. is seeking a Lobby Ambassador for Soho Beach House in Miami Beach to greet and assist members and guests on arrival.

You will represent the House at entry, ensuring a polished and seamless welcome and connecting guests with the right teams for a superior experience. In this hospitality-focused role, you will stay informed about spaces, amenities, events, and local options, maintaining a professional presence in a high-volume environment while collaborating with Front of House,

Qualifications

• Experience in hospitality, hotels, restaurants, private clubs or customer-facing environments is preferred.
• Strong interpersonal and communication skills for diverse members and guests.
• Proven ability to provide professional and attentive service in fast-paced settings.
• Ability to stay organized and responsive while managing multiple priorities.

Responsibilities

• Deliver a welcoming, professional arrival experience for members and guests.
• Serve as a point of contact for questions, requests and assistance.
• Maintain knowledge of the House, amenities, events and local area.
• Provide accurate information and recommendations about the House and surroundings.
• Facilitate communication between members, guests and House teams to resolve requests.

Skills

Hospitality experience

Customer service

Communication

Multitasking

Job description

Soho House & Co. is seeking a Lobby Ambassador for Soho Beach House in Miami Beach to greet and assist members and guests on arrival.

You will represent the House at entry, ensuring a polished and seamless welcome and connecting guests with the right teams for a superior experience. In this hospitality-focused role, you will stay informed about spaces, amenities, events, and local options, maintaining a professional presence in a high-volume environment while collaborating with Front of House,