Lobby Ambassador & Member Experience Specialist

Soho House via Caterer.com; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Career development

Soho Impact

Cookhouse & House Tonic

Team events

Team meal

Job summary

Soho Beach House is seeking a Lobby Ambassador to warmly welcome members and guests, ensuring a polished arrival experience at the Miami property. You will serve as the entry point, stay informed about amenities and events, and help connect guests with the right teams to enhance their visit.

The role requires strong hospitality standards, professional conduct in a fast-paced environment, and a proactive, service‑oriented approach to guest needs.

Qualifications

• Previous experience in hospitality, hotels, restaurants, private members’ clubs, retail or another customer-facing environment preferred.
• Strong interpersonal and communication skills with the ability to engage effectively with a diverse range of members, guests and colleagues.
• Demonstrated ability to provide professional and attentive service in a fast-paced environment.
• Ability to remain composed, organized and responsive while managing multiple priorities.
• Strong situational awareness and attention to detail.
• Ability to exercise sound judgment and appropriately ESCALATE member or guest matters when necessary.
• Collaborative approach with the ability to work effectively across departments and functions.
• Working knowledge of, or willingness to develop knowledge of, Soho Beach House and the Miami area.
• Professional and approachable demeanor consistent with Soho House standards.
• Demonstrated interest in hospitality and creating positive member and guest experiences.

Responsibilities

• Deliver a welcoming, professional and consistent arrival experience for members and guests in line with Soho House service standards.
• Serve as an accessible point of contact for member and guest questions, requests and general assistance.
• Maintain current knowledge of the House, including spaces, amenities, food and beverage offerings, events, programming and other relevant activity.
• Provide accurate information and appropriate recommendations regarding the House and surrounding local area.
• Use judgment and awareness to identify member and guest needs and provide proactive support when appropriate.
• Facilitate effective communication between members, guests and relevant House teams to support timely resolution of requests.
• Partner effectively with Front of House, Membership, Reception, Valet, Operations and other departments to support the overall member and guest experience.
• Maintain a professional, composed and approachable presence in a high-volume and dynamic environment.
• Support an organized and well-presented lobby and arrival environment consistent with Soho House standards.
• Handle member, guest and business information with appropriate discretion and confidentiality.
• Demonstrate flexibility in responding to changing business needs and operational priorities.
• Perform other reasonable duties aligned with the responsibilities and level of the position as assigned by management.

Skills

Interpersonal skills

Communication skills

Judgment

Professional service

Multitasking

Job description

Soho Beach House is seeking a Lobby Ambassador to warmly welcome members and guests, ensuring a polished arrival experience at the Miami property. You will serve as the entry point, stay informed about amenities and events, and help connect guests with the right teams to enhance their visit.

The role requires strong hospitality standards, professional conduct in a fast-paced environment, and a proactive, service‑oriented approach to guest needs.