Guest Experience Concierge - Front of House

Blackberry Farm, LLC; Minneapolis (MN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Travel perks and property benefits

Tuition reimbursement

Paid time off with additional paid hol

Health insurance

401k match with profit share

Training and education

Job summary

Blackberry Farm, LLC in Maryville, TN is seeking a front-of-house guest services team member. The role involves pre-arrival communications to book activities, spa services, and dining, and serving as the main point of contact for guests before arrival.

You will manage guest information, craft memorable experiences, verify bookings, and coordinate with other departments. A high school diploma, a valid driver’s license, and hotel front-of-house experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Must have a valid driver’s license.
• Hotel Front of House operations experience preferred.

Responsibilities

• Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times.
• Be a point of contact for guests prior to arrival to inform guests of special happenings during their stay and to answer questions.
• Gathers/tracks guest information and preferences by maintaining the guest database.
• Creates unique memorial experiences for our guests.
• Reviews traces daily and confirms information with other departments.
• Audit activity and spa bookings to ensure accuracy.

Skills

Communication skills

Guest service

Teamwork

Education

High school diploma or equivalent

Valid driver’s license

Job description

Blackberry Farm, LLC in Maryville, TN is seeking a front-of-house guest services team member. The role involves pre-arrival communications to book activities, spa services, and dining, and serving as the main point of contact for guests before arrival.

You will manage guest information, craft memorable experiences, verify bookings, and coordinate with other departments. A high school diploma, a valid driver’s license, and hotel front-of-house experience are preferred.