Guest Concierge & Experience Specialist

Blackberry Farm; Maryville (MO); On-site; USD 21,000 - 25,000; Full time

Job summary

Blackberry Farm in Maryville, TN, seeks a friendly concierge to ensure guests’ activities, spa services, and dining times are booked and aligned with expectations. The role emphasizes proactive service and personalized experiences.

You will communicate with guests before arrival to gather preferences, coordinate with departments, and maintain accurate information to deliver memorable stays. A high school diploma and valid driver’s license are required; hospitality experience is preferred.

Qualifications

• Must communicate effectively with guests, managers, and team members.
• Must have excellent verbal and written communication skills.
• Basic math skills.
• Ability to exercise judgment based on knowledge and company goals.
• Active listening to guest requests and timely execution.

Responsibilities

• Completes pre-arrival emails and calls to book activities, spa services, and dining times.
• Serves as point of contact for guests before arrival and informs them of events during stay.
• Maintains guest information and preferences in the guest database.
• Creates memorable experiences tailored to guest preferences.
• Coordinates with other departments to verify information and updates.

Skills

Communication skills

Verbal & written

Customer service

Listening skills

Decision making

Education

High school diploma

Drivers license

Front desk experience

Job description

Blackberry Farm in Maryville, TN, seeks a friendly concierge to ensure guests’ activities, spa services, and dining times are booked and aligned with expectations. The role emphasizes proactive service and personalized experiences.

You will communicate with guests before arrival to gather preferences, coordinate with departments, and maintain accurate information to deliver memorable stays. A high school diploma and valid driver’s license are required; hospitality experience is preferred.