BOH Concierge

Blackberry Farm, LLC.; Maryville, Northern (TN, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Travel perks

Tuition reimbursement

Paid time off

Health insurance

401k match

Training and education

Job summary

Blackberry Farm, LLC. in Maryville, TN is seeking a Guest Services Associate to welcome guests and coordinate activities, spa services, and dining reservations. You will be the main pre-arrival point of contact and help craft memorable experiences during each guest’s stay.

The role requires strong communication, organizational skills, and a team-oriented mindset, with a high school diploma and a valid driver's license. Hotel front-of-house experience is preferred for success.

Qualifications

• Must have strong verbal and written communication skills.
• Must be able to interact effectively with guests, managers and team members.
• High school diploma or equivalent required; valid driver's license required.
• Hotel Front of House operations experience preferred.

Responsibilities

• Completes pre-arrival emails and calls to book activities, spa services and dining times.
• Acts as a point of contact for guests before arrival and answers questions.
• Maintains the guest database to collect information and preferences.
• Creates memorable experiences tailored to each guest.
• Reviews traces daily and confirms information with other departments.
• Audits activity and spa bookings to ensure accuracy.
• Communicates accurate guest info and preferences to team members and departments.
• Monitors website content to ensure accurate event information is posted.
• Other duties may be assigned.

Skills

Communication skills

Guest service

Teamwork

Basic math

Education

High school diploma or equivalent

Valid driver's license

Hotel Front of House experience preferred

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

150 W. Church Ave Maryville, TN 37801

The pay rate for this position is $15.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times
• Be a point of contact for guests prior to their arrival to inform guests of special happening during their stay and to answer any questions they may have
• Gathers/tracks guest information and preferences by maintaining the guest database
• Creates unique memorial experiences for our guests
• Reviews traces daily and confirms information with other departments
• Audit activity and spa bookings to ensure accuracy
• Communicates accurate guest information & preferences to other team members & departments
• Monitors website content to ensure accurate even information is posted

Other duties may be assigned.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and Managers and interact with our guests.

Must comply with all company policies and procedures.

SUPERVISORY RESPONSIBILITY

None

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required
• Must have a valid driver’s license
• Hotel Front of House operations experience preferred

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, managers, and team members
• Must have excellent verbal & written communication skills

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to listen carefully to guest requests and execute them in a timely manner

PHYSICAL DEMANDS

• Must be able to sit at a computer for long periods of time
• Must be able to operate a company vehicle or golf cart

WORK ENVIRONMENT

General office Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

BENEFITS

• travel perks and property benefits
• tuition reimbursement
• paid time off with additional paid holidays
• health insurance and flexible spending accounts
• 401k match with profit share
• training and education

Blackberry is an Equal Opportunity Employer.