Guest Experience Concierge – Front Desk Leader (Sat–Sun 3pm–11pm)

Equity Residential; Washington (District of Columbia); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Vivmark Residential is seeking a Concierge in Washington, DC to lead our front desk team and deliver exceptional resident experiences. This full-time role involves coordinating with leasing and maintenance to ensure smooth move-ins, move-outs, and daily resident satisfaction.

The ideal candidate will have strong communication, organization, and time-management skills, plus at least a HS diploma and relevant customer-service experience in hospitality or retail.

Qualifications

• High School diploma or GED required.
• 1+ years of related experience in a hotel, retail or restaurant preferred.
• Proficiency in administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Responsibilities

• Lead front desk operations and set new service standards.
• Monitor foot traffic and provide top-notch customer service.
• Partner with leasing office and maintenance to ensure great resident experiences.
• Support move-in/move-out processes and ongoing resident satisfaction.

Skills

Problem solving

Communication

Time management

Patience

Organization

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Vivmark Residential is seeking a Concierge in Washington, DC to lead our front desk team and deliver exceptional resident experiences. This full-time role involves coordinating with leasing and maintenance to ensure smooth move-ins, move-outs, and daily resident satisfaction.

The ideal candidate will have strong communication, organization, and time-management skills, plus at least a HS diploma and relevant customer-service experience in hospitality or retail.