Front Desk Concierge - Sat and Sun 3pm-11pm

ACT Partners; Silver Spring (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Referral program

Job summary

ACT Partners seeks a professional Front Desk Concierge to greet residents, guests, vendors, and staff with warmth and professionalism. This on-site role supports daily operations, answers calls, maintains logs, and upholds security and courtesy during evening shifts.

The ideal candidate has at least 2 years in customer service or front desk work, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment, including Sunday shifts.

Qualifications

• At least 2 years of front desk or concierge experience.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills.
• Ability to learn property management and web-based systems.
• Strong organizational skills and attention to detail.
• Reliable with ability to work Sunday shifts.
• Experience in residential, hospitality, property management, or concierge services desirable.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Organizational skills

Punctuality

Professionalism

Confidential information handling

Tools

Property management software

Email clients

Job description

We are seeking a professional and personable Front Desk Concierge to serve as the welcoming face of our organization. This role is responsible for providing exceptional customer service while maintaining a safe, organized, and professional front desk environment.

As the first point of contact for residents, guests, vendors, and staff, the Front Desk Concierge is expected to communicate professionally, remain attentive, and handle daily responsibilities efficiently.

• Schedule: Monday - Friday
• Shift:4pm - 12am
• Pay: $18.40 per hour
• Location: NW, DC

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Qualifications

• At least 2 years of customer service, hospitality, concierge, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills.
• Ability to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Dependable and punctual with the ability to consistently work the scheduled Sunday shift.
• Ability to handle confidential or sensitive information professionally.
• Prior experience in residential, hospitality, property management, or concierge services is highly desirable.
• Life insurance
• Referral program
• Vision insurance

Experience

Customer Service, Hospitality, Concierge, or Front Desk Experience: 2 years preferred