Guest Experience Concierge - Front Desk (Boutique Hotel)

IMPRINT Hospitality; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

The All Inn Hotel, newly renovated and managed by Imprint Hospitality, seeks a Front Desk Attendant to oversee guest services and ensure a positive customer experience. Responsibilities include greeting guests, managing check-in/check-out procedures, handling inquiries, and supervising front desk operations.

The role also involves financial transactions, inventory management, and maintaining safety and cleanliness standards.

Qualifications

• Strong communication and organizational abilities.
• Ability to handle financial transactions accurately.
• Ability to use computers, email, Microsoft Word and Excel, and property management systems.
• Experience in hospitality or related field preferred.
• Stand and move around for most of your shift.

Responsibilities

• Greet and assist guests with check-in/check-out
• Handle reservations and inquiries
• Manage cash transactions and maintain accurate records
• Provide local information and recommendations
• Address guest complaints promptly
• Ensure safety and cleanliness of public areas
• Train and supervise front desk staff
• Provide friendly and attentive service to our guests

Skills

Strong communication

Organizational abilities

Financial transactions

Customer service

Tools

PMS systems

Microsoft Word

Microsoft Excel

Email

Job description

The All Inn Hotel, newly renovated and managed by Imprint Hospitality, seeks a Front Desk Attendant to oversee guest services and ensure a positive customer experience. Responsibilities include greeting guests, managing check-in/check-out procedures, handling inquiries, and supervising front desk operations.

The role also involves financial transactions, inventory management, and maintaining safety and cleanliness standards.