Guest Experience Concierge - Front Desk Agent

Superhost Hospitality Management LLC

Roselle (IL)

On-site

USD 19,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Promotions from within

Health/dental/vision benefits

401(k) for eligible positions

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development program

Inclusive culture

Job summary

Superhost Hospitality - Holiday Inn Express, Roselle, IL, is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out with efficiency. You will assist guests with information, handle reservations and inquiries, resolve concerns promptly, and coordinate with hotel teams to ensure a smooth, memorable stay.

Training and growth opportunities are offered. Join a company that promotes from within and provides benefits, travel discounts, and wellness programs to support your

Qualifications

Strong verbal and written communication skills
Passion for delivering excellent customer service
Ability to handle guest concerns with professionalism and care
Works well in a team environment and supports colleagues

Responsibilities

Greet guests on arrival and manage check-in/check-out
Assist guests with inquiries and information about facilities and local attractions
Handle reservations, cancellations and guest inquiries
Resolve guest concerns promptly and courteously
Coordinate with hotel departments to ensure seamless guest experiences

Skills

Verbal communication

Written communication

Customer service

Team player

Job description

Training and growth opportunities are offered. Join a company that promotes from within and provides benefits, travel discounts, and wellness programs to support your

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