Guest Experience Pro - Front Desk Agent

Superhost Hospitality; Roselle (IL); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Travel discounts

Wellness program

On-demand pay

Leadership program

Inclusive culture

Job summary

Superhost Hospitality is seeking a Front Desk Agent at the Holiday Inn Express in Roselle, IL. You will greet guests, assist with check-in, answer questions about facilities and local attractions, and handle reservations with professionalism.

You’ll resolve guest concerns and coordinate with other hotel departments to ensure seamless stays. The role emphasizes customer service excellence, teamwork, and adaptability to varying shifts, including evenings, weekends, and holidays.

Qualifications

• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to handle guest concerns with professionalism and care.
• Works well in a team environment and supports colleagues.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Answer inquiries about hotel facilities, services, and local attractions.
• Manage reservations, cancellations, and guest inquiries efficiently.
• Resolve guest concerns promptly and courteously, coordinating with hotel departments.

Skills

Verbal communication

Written communication

Customer service

Team player

Job description

Superhost Hospitality is seeking a Front Desk Agent at the Holiday Inn Express in Roselle, IL. You will greet guests, assist with check-in, answer questions about facilities and local attractions, and handle reservations with professionalism.

You’ll resolve guest concerns and coordinate with other hotel departments to ensure seamless stays. The role emphasizes customer service excellence, teamwork, and adaptability to varying shifts, including evenings, weekends, and holidays.