Front Desk Agent

Kolter Hospitality, LLC.; West Palm Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent for Hyatt Place West Palm Beach in West Palm Beach, FL. You will process check-ins and check-outs, issue keys, and resolve guest issues while following Kolter Hospitality standards.

The role requires courteous, efficient guest service in a fast-paced hotel environment. Responsibilities include welcoming guests by name, coordinating services, handling cashiering tasks, and upholding safety procedures.

Qualifications

• Customer service experience in hospitality is a plus.
• Ability to stand/walk for up to 8 hours.
• No formal education required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests and inform guests of hotel services.
• Issue room keys and ensure guest satisfaction per brand standards.
• Welcome guests by name and provide quality beverages/food as needed.
• Follow safety procedures and report maintenance items.

Skills

Customer service

Hospitality

Job description

Front Desk Agent# Front Desk AgentHyatt Place West Palm Beach - West Palm Beach, FL 33401## OverviewSalary Range$15.00 - $15.00 HourlyPosition TypeFull TimeJob ShiftAnyTravel PercentageNoneCategoryHospitality - Hotel## Description**Overview:** A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.**Performance Expectations:**1. Assist guests with check-in and check-out processes.2. Coordinate all guest requests.3. Inform guests of hotel services, features and room amenities.4. Welcome the guest by name whenever possible.5. Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.6. Set up and break down meeting space.7. Prepare food for meetings/events.8. Follow the hotel’s rate structures, discounts and sell/upsell strategies.9. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.10. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.11. Cancel room reservations according to policy.12. Report any items in need of repair.13. Follow all safety procedures while working.**Behavioral Expectations:*** Be effective and innovative in handling and solving problems in the workplace.* Remain positive and helpful while working in a fast-paced environment.* Committed to the success and growth of the company.* Act honorably, even when no one is watching.* Eagerness to grow and/or develop within the company* Passionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-Verify## Qualifications**General Requirements:**Able to work most weekends and holidays.Report to work on time and in proper uniform.Experience: None. Customer service experience in Hospitality a plus.Education: None**Physical Requirements:**Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pulling**Kolter Hospitality is proud to be an Equal Opportunity Employer.** *Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.*