Guest Experience Associate (Front Desk)

Kolter Hospitality, LLC.; Delray Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Hyatt Place Delray Beach in Delray Beach, FL is seeking a Front Desk Agent to assist guests with check-in/check-out, coordinate requests, and welcome guests by name. The role involves food/beverage service, event space setup, and cashiering tasks to ensure a seamless guest experience.

The position requires the ability to stand for up to 8 hours and weekend/holiday availability. Equal opportunity employer; drug-free workplace; E-Verify participation.

Qualifications

• No prior experience required; customer service in hospitality a plus.
• Ability to stand/walk for up to 8 hours.
• Must be able to work most weekends and holidays.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate guest requests and inform guests of hotel services and amenities.
• Welcome guests by name whenever possible and provide quality beverages and food products.
• Set up and break down meeting space and prepare food for meetings/events.
• Follow hotel rate structures, discounts and upsell strategies.
• Perform cashiering tasks and report needed repairs or safety issues.

Skills

Customer service

Hospitality

Job description

Hyatt Place Delray Beach in Delray Beach, FL is seeking a Front Desk Agent to assist guests with check-in/check-out, coordinate requests, and welcome guests by name. The role involves food/beverage service, event space setup, and cashiering tasks to ensure a seamless guest experience.

The position requires the ability to stand for up to 8 hours and weekend/holiday availability. Equal opportunity employer; drug-free workplace; E-Verify participation.