Front Desk & Guest Experience Associate

Drury Hotels Company, LLC; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

401(k) with company match

Health, dental, vision

Job summary

Drury Plaza Hotel in Tallahassee is hiring a Guest Service Agent to welcome guests, manage check-ins/outs, and promote hotel programs. You will handle guest records, cash, and service with a friendly, professional approach.

Expect a team-driven environment with opportunities for mentorship and internal promotions, plus benefits including hotel discounts and free room nights. This role prioritizes guest satisfaction and hospitality excellence.

Qualifications

• Friendly, guest-focused demeanor.
• Strong multitasking in a fast-paced front desk.
• Clear English communication, both written and spoken.

Responsibilities

• Check guests in and out smoothly at the front desk.
• Promote hotel programs and maintain guest records.
• Handle cash and manage payments accurately.
• Assist with breakfast and Kickback service as needed.
• Maintain a high standard of hospitality and resolve guest issues.

Skills

Warm demeanor

Multitasking

Attention to detail

English proficiency

Tools

Cash handling

Office machines

Job description

Drury Plaza Hotel in Tallahassee is hiring a Guest Service Agent to welcome guests, manage check-ins/outs, and promote hotel programs. You will handle guest records, cash, and service with a friendly, professional approach.

Expect a team-driven environment with opportunities for mentorship and internal promotions, plus benefits including hotel discounts and free room nights. This role prioritizes guest satisfaction and hospitality excellence.