Guest Experience Agent - Hotel Front Desk

Lake Roosevelt Adventures; Naples, Northern (FL, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Guest Services, Inc. is seeking a Hotel Front Desk Agent for the DoubleTree Hilton in Naples, FL. Duties include checking guests in/out, handling reservations and phones, and delivering welcoming service.

Requirements include a High School Diploma (preferred), strong clerical skills, computer proficiency, and excellent interpersonal abilities. Hotel experience is a plus, and physical tasks may include some lifting.

Qualifications

• High School Diploma preferred; minimum age 16.
• Clerical skills including typing, filing and phone handling.
• Strong customer service orientation and ability to multitask.
• Proficiency with computers and reservations/POS systems.

Responsibilities

• Register and assign rooms to guests; check in/out.
• Manage phone calls and greet guests professionally.
• Provide quotes and up-sell when possible.
• Coordinate front desk with housekeeping; verify charges.
• Collect payments; balance cash at shift end.
• Respond to guest inquiries and resolve complaints within authority.

Skills

Typing

Filing

Cashier skills

Interpersonal skills

Phone etiquette

Computer proficiency

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Hotel Front Desk Agent for the DoubleTree Hilton in Naples, FL. Duties include checking guests in/out, handling reservations and phones, and delivering welcoming service.

Requirements include a High School Diploma (preferred), strong clerical skills, computer proficiency, and excellent interpersonal abilities. Hotel experience is a plus, and physical tasks may include some lifting.