Guest Experience Concierge — Front Desk

Evolution Hospitality; Sunnyvale (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Evolution Hospitality is seeking a Front Desk Agent at AC Hotel Sunnyvale/Cupertino in Sunnyvale, CA. You will greet guests, manage check-ins and check-outs, and help guests feel welcomed from arrival to departure.

The role emphasizes hospitality, clear communication, and multitasking across reservations and guest requests. Prior hotel or hospitality experience and familiarity with hotel software are preferred.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm guest service and ensure memorable stays.
• Communicate clearly with guests and team.
• Resolve issues quickly and turn challenges into positives.
• Manage reservations, check-ins, check-outs, and financial details.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Hotel software familiarity

MS Office familiarity

Job description

Evolution Hospitality is seeking a Front Desk Agent at AC Hotel Sunnyvale/Cupertino in Sunnyvale, CA. You will greet guests, manage check-ins and check-outs, and help guests feel welcomed from arrival to departure.

The role emphasizes hospitality, clear communication, and multitasking across reservations and guest requests. Prior hotel or hospitality experience and familiarity with hotel software are preferred.