AC Hotel Sunnyvale Cupertino - Front Desk Agent

Evolution Hospitality; Sunnyvale (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Evolution Hospitality is seeking a Front Desk Agent at AC Hotel Sunnyvale/Cupertino in Sunnyvale, CA. You will greet guests, manage check-ins and check-outs, and help guests feel welcomed from arrival to departure.

The role emphasizes hospitality, clear communication, and multitasking across reservations and guest requests. Prior hotel or hospitality experience and familiarity with hotel software are preferred.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm guest service and ensure memorable stays.
• Communicate clearly with guests and team.
• Resolve issues quickly and turn challenges into positives.
• Manage reservations, check-ins, check-outs, and financial details.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Hotel software familiarity

MS Office familiarity

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD'D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

About The Hotel One of Marriott’s newest brands, AC Hotel Sunnyvale/Cupertino focuses on the little things. New, built from the ground up, the design of this hotel will be stylish, yet efficient, and every detail will provide just the beautiful essentials. The property will feature 183 elegant guestrooms, enhanced outdoor space with communal seating areas and a rooftop pool and sundeck. Upgraded pedestrian connections and bike parking will also make this a traveler favorite when visiting companies such as Nobia, Twitter and AMD in Silicon Valley. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.