Front Desk Experience Curator

Coury Hospitality; California (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Agent for AC Hotels by Marriott in Sunnyvale, CA. Greet guests, manage check-ins/outs, and provide concierge-level service to ensure a memorable stay for business and leisure travelers.

The ideal candidate thrives in a fast-paced luxury hospitality environment, communicates clearly both in person and on the phone, and brings a positive, professional presence. Experience with hotel systems and strong customer service skills are preferred but not required.

Qualifications

• Love creating human connections and personalized experiences.
• Thrive in a fast-paced, luxury hospitality environment.
• Communicate clearly and confidently—both in person and over the phone.
• Bring positive energy and professionalism to every interaction.
• Are detail-oriented and tech-savvy (experience with hotel systems is a plus).
• Have customer service experience (hospitality background preferred but not required).

Responsibilities

• Greet guests with genuine warmth and professionalism.
• Facilitate check-ins and check-outs with efficiency and poise.
• Act as a knowledgeable concierge—sharing hotel features, local insights, and personal recommendations.
• Resolve guest needs with empathy and creative problem-solving.
• Collaborate with Valet, Housekeeping, Sales, and other departments to ensure a flawless stay.
• Handle payment and room assignments with accuracy and discretion.
• Represent the AC brand with pride and service excellence.

Job description

Why Work at AC Sunnyvale Cupertino?

AC Hotel Sunnyvale Cupertino is where innovation meets hospitality. Nestled in the heart of Silicon Valley, it offers a sleek, modern workspace surrounded by creativity, culture, and cutting‑edge tech. With a team‑focused culture and an atmosphere that blends style with purpose, it’s the perfect place to grow your career while delivering exceptional guest experiences in one of California’s most dynamic regions.

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Front Desk Agent – AC Hotels by Marriott Moffett Park | Sunnyvale, CA

Refined Simplicity. Exceptional Service.

AC Hotel Sunnyvale Moffett Park is a 350‑room property featuring distinct culinary venues, artfully curated social spaces, and a reputation for elevating the guest journey at every turn. As part of the esteemed AC Hotel brand, our property blends minimalist elegance with intuitive service in the heart of Silicon Valley. With thoughtfully designed spaces, curated amenities, and a passion for detail, our hotel is a haven for both business and leisure guests seeking a stay beyond the ordinary.

What You’ll Do

• Greet guests with genuine warmth and professionalism
• Facilitate check‑ins and check‑outs with efficiency and poise
• Act as a knowledgeable concierge—sharing hotel features, local insights, and personal recommendations
• Resolve guest needs with empathy and creative problem‑solving
• Collaborate with Valet, Housekeeping, Sales, and other departments to ensure a flawless stay
• Handle payment and room assignments with accuracy and discretion
• Represent the AC brand with pride and service excellence

What We’re Looking For

• Love creating human connections and personalized experiences
• Thrive in a fast‑paced, luxury hospitality environment
• Communicate clearly and confidently—both in person and over the phone
• Bring positive energy and professionalism to every interaction
• Are detail‑oriented and tech‑savvy (experience with hotel systems is a plus)
• Have customer service experience (hospitality background preferred but not required)

Why Join AC Hotel Moffett Park?

• Work in a design‑forward hotel inspired by European hospitality
• Help curate elevated experiences that delight our guests
• Be part of a collaborative team that values dedication, craft, and growthEnjoy access to a modern property near leading tech campuses and cultural attractions
• Grow with Coury Hospitality—a company redefining hospitality through intentional service and excellence

We are an equal opportunity employer.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certificates or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.