Luxury Front Desk Concierge — Curated Guest Experiences

Coury Hospitality; California (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Agent for AC Hotels by Marriott in Sunnyvale, CA. Greet guests, manage check-ins/outs, and provide concierge-level service to ensure a memorable stay for business and leisure travelers.

The ideal candidate thrives in a fast-paced luxury hospitality environment, communicates clearly both in person and on the phone, and brings a positive, professional presence. Experience with hotel systems and strong customer service skills are preferred but not required.

Qualifications

• Love creating human connections and personalized experiences.
• Thrive in a fast-paced, luxury hospitality environment.
• Communicate clearly and confidently—both in person and over the phone.
• Bring positive energy and professionalism to every interaction.
• Are detail-oriented and tech-savvy (experience with hotel systems is a plus).
• Have customer service experience (hospitality background preferred but not required).

Responsibilities

• Greet guests with genuine warmth and professionalism.
• Facilitate check-ins and check-outs with efficiency and poise.
• Act as a knowledgeable concierge—sharing hotel features, local insights, and personal recommendations.
• Resolve guest needs with empathy and creative problem-solving.
• Collaborate with Valet, Housekeeping, Sales, and other departments to ensure a flawless stay.
• Handle payment and room assignments with accuracy and discretion.
• Represent the AC brand with pride and service excellence.

Job description

Coury Hospitality is seeking a Front Desk Agent for AC Hotels by Marriott in Sunnyvale, CA. Greet guests, manage check-ins/outs, and provide concierge-level service to ensure a memorable stay for business and leisure travelers.

The ideal candidate thrives in a fast-paced luxury hospitality environment, communicates clearly both in person and on the phone, and brings a positive, professional presence. Experience with hotel systems and strong customer service skills are preferred but not required.