Guest Experience Concierge (Front Desk)

Arcadia on the Hill; Springfield (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcadia on the Hill in Springfield, IL seeks a courteous receptionist to deliver exceptional customer service by answering inquiries and guiding the public and visitors. You will operate the front desk switchboard, greet guests, assist residents and staff, perform general administrative tasks, maintain filing, and support security protocols.

A high school diploma and proficiency with Microsoft Office are required.

Qualifications

• High school diploma or equivalent required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.

Responsibilities

• Operates front desk to answer, screen and forward calls and provide information.
• Greets visitors entering the facility and directs them to destination.
• Assists residents, family members, employees and visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and monitoring logbook/surveillance footage.
• Maintains filing system and files correspondences.
• Receives and sorts daily mail/deliveries.
• Reports issues to the Administrator.
• Other duties as assigned.

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Arcadia on the Hill in Springfield, IL seeks a courteous receptionist to deliver exceptional customer service by answering inquiries and guiding the public and visitors. You will operate the front desk switchboard, greet guests, assist residents and staff, perform general administrative tasks, maintain filing, and support security protocols.

A high school diploma and proficiency with Microsoft Office are required.