Guest Experience Concierge - Front Desk

Hyatt Place St. Paul; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hyatt Place St. Paul is seeking a friendly Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and handle payments while coordinating with housekeeping to optimize room availability.

Strong communication skills are essential, and you will respond to guest inquiries with a positive attitude, ensuring a seamless and memorable stay for every guest.

Qualifications

• Friendly, outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy required.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and process payments accurately.
• Coordinate with housekeeping to ensure room availability.
• Answer guest inquiries and provide exceptional service.
• Maintain health and quality standards in front desk operations.

Skills

Friendly personality

Hospitality standards

English proficiency

Computer literacy

Customer-focused problem solving

Physical strength

Job description

Hyatt Place St. Paul is seeking a friendly Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and handle payments while coordinating with housekeeping to optimize room availability.

Strong communication skills are essential, and you will respond to guest inquiries with a positive attitude, ensuring a seamless and memorable stay for every guest.