Front Desk Supervisor

Hyatt Place St. Paul; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Free uniforms

Company parties

Opportunities for advancement

Job summary

Hyatt Place St. Paul in Saint Paul, MN, is seeking a Front Desk Supervisor to lead the guest services team and ensure outstanding guest experiences. The role offers opportunities to advance within a globally recognized hotel brand.

Responsibilities include supervising front desk agents, handling inquiries, training staff, managing reservations via PMS, and acting as Manager on Duty when required. Flexibility to work evenings and weekends is required.

Qualifications

• 1+ years front desk or guest services experience in a hotel

Responsibilities

• Supervise front desk agents to ensure seamless check-in/out experiences
• Handle guest inquiries, complaints & requests with a service-first mindset
• Train, coach, and motivate front desk staff to uphold Hyatt brand standards
• Manage room assignments, reservations, and inventory using PMS
• Oversee cash handling, billing accuracy, and end-of-shift reporting
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Serve as Manager on Duty when needed, responding to on-property issues or emergencies

Skills

Guest services

Leadership

Communication

Problem solving

Flexibility

Education

High school diploma

Tools

PMS Opera

Job description

Benefits:

• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• 401(k)
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

About the Role:

Hyatt Place St. Paul is looking for an enthusiastic and motivated Front Desk Supervisor to lead our guest services team in the heart of Saint Paul, MN. This is your opportunity to make a lasting impression on every guest while growing your hospitality career with one of the most recognized hotel brands in the world.

Responsibilities:

• Supervise and support front desk agents to ensure seamless guest check-in and check-out experiences
• Handle guest inquiries, complaints, and special requests with professionalism and a service-first mindset
• Train, coach, and motivate front desk staff to uphold Hyatt brand standards
• Manage room assignments, reservations, and inventory using property management systems (PMS)
• Oversee cash handling, billing accuracy, and end-of-shift reporting
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Serve as Manager on Duty when needed, responding to any on-property issues or emergencies

Requirements:

• 1+ years of front desk or guest services experience in a hotel environment
• Previous supervisory or leadership experience preferred
• Strong communication and interpersonal skills with a guest-first attitude
• Proficiency with hotel property management systems (PMS); Opera or similar preferred
• Ability to work flexible shifts including evenings, weekends, and holidays
• Excellent problem-solving skills and ability to stay calm under pressure
• High school diploma or equivalent required; hospitality degree a plus

About Us:

Hyatt Place St. Paul is part of the globally trusted Hyatt Hotels Corporation, known for delivering thoughtful, caring service to every guest. Our Saint Paul location is a favorite among business and leisure travelers alike, offering a welcoming atmosphere and modern amenities. We pride ourselves on a team-oriented culture where employees are valued, developed, and empowered to do their best work every day.