Guest Services Agent – Front Desk, Flexible Shifts & Benefits

Maadaadizi; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance.

401(k) including 401(k) match

Paid Time Off (sick time and vacation)

Job summary

DoubleTree by Hilton Downtown St. Paul is seeking a Full-Time, Non-Exempt Front Desk Associate to deliver welcoming guest experiences.

The role requires morning, evening, and weekend availability and involves check-ins/outs, cashier responsibilities, and concierge support. Ideal candidates will have at least 1 year of customer service experience, strong computer skills, and the ability to communicate clearly in English.

Qualifications

• 1 year of prior customer service experience required.
• Good computer skills.
• Availability for flexible scheduling.
• Ability to communicate in English.
• Ability to communicate with guests, management, and co-workers.

Responsibilities

• Greet customers in a friendly and sincere manner.
• Check guests in and out in a professional manner using the computer system.
• Count money accurately and handle cash, cards, checks, vouchers.
• Provide concierge services and assist guests as needed.
• Transmit and receive messages using a telephone.
• Respond to guest inquiries and provide accurate information.
• Provide satisfactory overall customer service.
• Assist Bell person/Shuttle Driver as needed.
• Handle registration processes and follow through with guests.
• Work cohesively with co-workers as part of a team.
• Other duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Job description

DoubleTree by Hilton Downtown St. Paul is seeking a Full-Time, Non-Exempt Front Desk Associate to deliver welcoming guest experiences.

The role requires morning, evening, and weekend availability and involves check-ins/outs, cashier responsibilities, and concierge support. Ideal candidates will have at least 1 year of customer service experience, strong computer skills, and the ability to communicate clearly in English.