Guest Experience Concierge — Front Desk

Highgate; Roseville (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Highgate Hotels in Fairfield Roseville, CA is seeking a Guest Service Agent to provide attentive service during check-in, stay, and checkout while maximizing room revenue and occupancy. Responsibilities include greeting guests, operating the PBX, answering inquiries, handling packages, and supporting smooth front desk operations.

Candidates should have a HS diploma, hotel experience, and computer skills, with flexibility for extended hours.

Qualifications

• High School diploma or equivalent is required or preferred.
• Experience in a hotel or related field is preferred.
• Computer experience is required.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Maintain PBX console operation and hotel standards.
• Answer guest inquiries about services, facilities and hours.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Assist guests with check-ins and checkouts in a friendly, efficient manner.
• Be familiar with hotel promotions and rate quotes.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

High School diploma or equivalent

College coursework in related field

Tools

PBX console

Front Desk software

Computer experience

Job description

Highgate Hotels in Fairfield Roseville, CA is seeking a Guest Service Agent to provide attentive service during check-in, stay, and checkout while maximizing room revenue and occupancy. Responsibilities include greeting guests, operating the PBX, answering inquiries, handling packages, and supporting smooth front desk operations.

Candidates should have a HS diploma, hotel experience, and computer skills, with flexibility for extended hours.