Guest Experience Specialist — Front Desk

Highgate; Folsom (CA); On-site; USD 48,712,000 - 57,308,000; Full time

Job summary

Highgate Hotels is seeking a Guest Service Agent in Courtyard Folsom, CA. You will greet guests, handle check-ins/outs, answer questions about services and local attractions, and ensure an efficient front desk operation while maintaining high standards.

The role requires customer service experience, a high school diploma or equivalent, and computer skills. Flexible hours and the ability to multitask are often needed to support hotel operations.

Qualifications

• Customer service experience preferred.
• College coursework in related field is helpful.
• High School diploma or equivalent required.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Maintain PBX console operations and hotel standards.
• Answer guest inquiries about services, hours, and local information.
• Handle check-ins and checkouts with accuracy and courtesy.
• Balance and prepare shift-related paperwork.

Skills

Customer service

Education

High School diploma or equivalent

College coursework in related field

Tools

PBX console

Computer experience

Job description

Highgate Hotels is seeking a Guest Service Agent in Courtyard Folsom, CA. You will greet guests, handle check-ins/outs, answer questions about services and local attractions, and ensure an efficient front desk operation while maintaining high standards.

The role requires customer service experience, a high school diploma or equivalent, and computer skills. Flexible hours and the ability to multitask are often needed to support hotel operations.